Shipping policy
At Beauty Bridge Group, we work carefully to process and prepare every order as quickly as possible.
For Standard and Promotional Free Shipping, please allow approximately 1 to 6 business days for order processing before shipment. Processing times do not include weekends or public holidays.
During holidays, sales, product launches, unusually high order volumes, or other busy periods, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping and Delivery
Delivery times vary depending on the destination, shipping method, carrier operations, weather conditions, holidays, and other circumstances outside our control.
Any delivery timeframe displayed during checkout is an estimate and cannot be guaranteed.
Beauty Bridge Group is not responsible for delays caused by third-party shipping carriers after an order has been dispatched.
Please allow additional transit time after your order has completed processing.
Shipping Rates
Shipping charges, when applicable, are calculated during checkout based on factors such as your shipping destination, package weight, order size, and available delivery method.
You can review applicable shipping charges before completing your purchase.
Beauty Bridge Group may offer Promotional Free Shipping on qualifying orders from time to time. Minimum purchase requirements and other promotional conditions may change without prior notice.
Certain oversized, unusually heavy, restricted, or special-order products may not qualify for promotional free shipping.
Promotional Free Shipping
Beauty Bridge Group may provide promotional free shipping when an order reaches a specified purchase amount.
Promotional free shipping requirements may change from time to time. Customers should review the current shipping promotion displayed on our website before placing an order.
If an order qualifies for free shipping and products are later returned, causing the final retained order value to fall below the required promotional amount, the applicable original shipping cost may be deducted from the refund in accordance with our Return & Refund Policy.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your street address, apartment or suite number, city, state, ZIP code, and other delivery information before submitting your purchase.
Once an order enters processing or has been dispatched, Beauty Bridge Group may be unable to change or redirect the shipping address.
Beauty Bridge Group is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the original shipping cost, return shipping fees, address correction charges, or reshipping costs.
Important Shipping Information
Once an order has been dispatched, Beauty Bridge Group may not be able to redirect the shipment or change the delivery destination.
Certain orders may require a signature upon delivery. Signature requirements may depend on the order value, delivery location, product type, or shipping carrier requirements.
If a signature is required and no authorized recipient is available, the carrier may attempt redelivery, hold the package for pickup, or return the package to us.
If a package is returned because delivery could not be completed, additional shipping charges may apply before the order can be shipped again.
Refused Packages
Orders refused by the customer and returned to Beauty Bridge Group may be processed according to our standard Return & Refund Policy.
Applicable original shipping charges, return shipping costs, and other carrier fees may be deducted from an eligible refund where permitted.
This may also apply to orders that originally received promotional free shipping.
Lost, Stolen, or Delivered Packages
Customers should review tracking information and monitor their delivery location when an order is expected to arrive.
If tracking information shows that a package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier as soon as possible.
You may also contact us at sales@beautybridgegroup.com for assistance.
Beauty Bridge Group cannot guarantee reimbursement or replacement for packages confirmed as successfully delivered to the correct shipping address, except where otherwise required by law or where an investigation confirms an error for which Beauty Bridge Group is responsible.
We recommend using a secure shipping location whenever possible.
Damaged Packages
We encourage customers to inspect their packages immediately upon delivery.
If your package arrives damaged, opened, or with products missing or damaged during transit, please contact us as soon as possible.
All shipping damage, missing-item, or incorrect-item claims should be submitted within 14 days of delivery.
Please include your order number and photographs of the package and affected products when possible so we can review your claim efficiently.
If Beauty Bridge Group made an error or an eligible product was damaged during shipment, we will provide an appropriate resolution according to our Return & Refund Policy.
Order Changes and Cancellations
Orders may enter our fulfillment system shortly after being placed.
Because of this, Beauty Bridge Group cannot guarantee that we will be able to cancel an order or change products, quantities, billing information, shipping information, or delivery methods after the order has been submitted.
If you need to request a change, contact us at sales@beautybridgegroup.com as soon as possible.
Once an order has shipped, changes or cancellations are generally no longer possible.
Multiple Shipments
Certain orders may be fulfilled from different locations, distributors, manufacturers, or fulfillment partners.
As a result, products from the same order may arrive in separate packages or on different dates.
When available, separate tracking information will be provided for each shipment.
PO, APO and FPO Addresses
Shipping availability to PO, APO, and FPO addresses depends on the products ordered, destination, and available shipping carrier.
Some products or delivery methods may not be available for these addresses.
Please review the available shipping methods during checkout or contact us before ordering if you need assistance.
International Shipping
International shipping availability depends on the destination, product restrictions, carrier availability, manufacturer requirements, and applicable laws.
If international delivery is available for your order, the applicable shipping options and charges will be displayed during checkout.
Customers may also be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility.
Professional and Restricted Products
Certain professional beauty products may be subject to additional shipping or purchasing restrictions because of manufacturer requirements, product classifications, transportation regulations, or professional licensing requirements.
Beauty Bridge Group reserves the right to restrict or cancel the shipment of a product when it cannot legally or safely be delivered to the selected destination.
Contact Information
If you have questions regarding shipping, delivery, tracking, damaged packages, missing products, or an existing order, please contact our customer care team.
Beauty Bridge Group
Website: beautybridgegroup.com
Email: sales@beautybridgegroup.com